How to create a great digital onboarding experience

Key takeaways:

• Creating a pleasant, user-friendly digital onboarding experience can be important for increasing conversions and building trust with new customers
• Digital onboarding may involve identity verification and fraud checks, which can add friction to the process. Try to overcome these by explaining why these additional measures are necessary
• Using passive, risk-based signals to determine which types of verifications to use can help reduce friction during onboarding