Manual review
Trusted by startups & the world’s largest companies
Configure your investigation process
Define logic that automatically flags and assigns cases for manual review, and tailor investigation views to match each case type. Plus, customize case assignment and PII access rules.
Investigate users or businesses
Avoid unnecessary tab-switching by reviewing active, passive, and behavioral signals from both internal and third-party sources within one central view.
Make informed decisions
Approve, deny, escalate, or mark cases as fraudulent. Handle any follow-ups, from filing SARs to updating Zendesk tickets, within Persona.
Use cases
Fight fraud at every point of the user life cycle
Manually screen cases during onboarding that cannot be automatically routed because they require additional investigation.
Take a closer look at cases triggered by risky actions, such as changing critical account information or disabling two-factor authentication (2FA).
Verify users before allowing them to regain access to locked or dormant accounts.
“Cases is the homebase for all of our fraud investigations. We like to think of it as this essential hub of information for our fraud teams. We can get a high level understanding of all investigations very quickly, but deep dive as needed.”
