Manual review
Trusted by startups & the world’s largest companies
Configure your investigation process
Define logic that automatically flags and assigns cases for manual review, and tailor investigation views to match each case type. Plus, customize case assignment and PII access rules.
Investigate users or businesses
Avoid unnecessary tab-switching by reviewing active, passive, and behavioral signals from both internal and third-party sources within one central view.
Make informed decisions
Approve, deny, escalate, or mark cases as fraudulent. Handle any follow-ups, from filing SARs to updating Zendesk tickets, within Persona.
Use cases
Fight fraud at every point of the user life cycle
KYB/KYC onboardingToggle description visibility
Manually screen cases during onboarding that cannot be automatically routed because they require additional investigation.
Existing user reverificationToggle description visibility
Take a closer look at cases triggered by risky actions, such as changing critical account information or disabling two-factor authentication (2FA).
Account recoveryToggle description visibility
Verify users before allowing them to regain access to locked or dormant accounts.
Build automated workflows to flag risky cases for additional screening, assign or escalate cases, or add fraudulent users to a blocklist.
Customize your case views based on the depth of investigation needed and dynamically change case modules based on conditional criteria.
Maintain an audit log of all interactions with users, including email communications and activities associated with investigations.
Reduce risk of privacy compliance breaches by limiting access to sensitive data at the template, module, or field level.
Send and receive emails, collect documentation, and quickly get up to speed on escalated cases by viewing previous communication with users.
Automatically route cases by setting up dynamic review steps and queues for escalations. Easily adjust assignments to account for out-of-office team members.
Get additional context by bringing in any third-party data via custom integrations.
Ensure timely resolution of high-priority cases with SLAs and notifications for important events.
Optimize your manual review process with an intuitive dashboard for analyzing productivity metrics, such as case resolution time.
Build automated workflows to flag risky cases for additional screening, assign or escalate cases, or add fraudulent users to a blocklist.
Customize your case views based on the depth of investigation needed and dynamically change case modules based on conditional criteria.
Maintain an audit log of all interactions with users, including email communications and activities associated with investigations.
Reduce risk of privacy compliance breaches by limiting access to sensitive data at the template, module, or field level.
Send and receive emails, collect documentation, and quickly get up to speed on escalated cases by viewing previous communication with users.
Automatically route cases by setting up dynamic review steps and queues for escalations. Easily adjust assignments to account for out-of-office team members.
Get additional context by bringing in any third-party data via custom integrations.
Ensure timely resolution of high-priority cases with SLAs and notifications for important events.
Optimize your manual review process with an intuitive dashboard for analyzing productivity metrics, such as case resolution time.
“Cases is the homebase for all of our fraud investigations. We like to think of it as this essential hub of information for our fraud teams. We can get a high level understanding of all investigations very quickly, but deep dive as needed.”
