Build the process your team needs,
not the process your tools support
Make agents more efficient with hyper-tailored case views and templates. Identify and eliminate bottlenecks with analytics, so your team can focus on the cases that matter.
Build a unified view of identity by merging user data with active, passive, and behavioral risk signals, including any third-party or internal systems.
Create case templates for each case type and audience segment, then further customize the review process by defining custom assignment rules and resolution statuses.
Configure and easily update agent views and checklists. Surface only the needed case details to protect user data and improve agent efficiency.
Empower agents to take action with third-party macros, like updating a Zendesk ticket or requesting more info, before deciding on a case.
Get a holistic view of any investigation
Get a 360° view without context switching by surfacing data from Persona and third-party systems. Dynamically display identity data and behavioral risk signals while keeping sensitive data hidden.
Un-silo your review process and reduce the operational burden
Say goodbye to painful back and forths within your team, with seamless collaboration and escalation. Once a decision is made, close the loop for customers with third-party macros. Use performance insights to further optimize and fine-tune the review process for efficiency gains.