Cases
Bring your ideal manual review process to life
Review, investigate, and decide on cases in a single configurable hub while understanding the real humans behind each case.
Trusted by startups & the world’s largest companies
Build the process your team needs, not the process your tools support
Make agents more efficient with hyper-tailored case views and templates. Identify and eliminate bottlenecks with analytics, so your team can focus on the cases that matter.
1. Consolidate
Build a unified view of identity by merging user data with active, passive, and behavioral risk signals, including any third-party or internal systems.
2. Customize
Create case templates for each case type and audience segment, then further customize the review process by defining custom assignment rules and resolution statuses.
3. Review
Configure and easily update agent views and checklists. Surface only the needed case details to protect user data and improve agent efficiency.
4. Act
Empower agents to take action with third-party macros, like updating a Zendesk ticket or requesting more info, before deciding on a case.
Get a holistic view of any investigation
Get a 360° view without context switching by surfacing data from Persona and third-party systems. Dynamically display identity data and behavioral risk signals while keeping sensitive data hidden.
Un-silo your review process and reduce the operational burden
Say goodbye to painful back and forths within your team with seamless collaboration and escalation. Once a decision is made, close the loop for customers with third-party macros. Use performance insights to further optimize and fine-tune the review process for efficiency gains.
Case management tailored to your specific needs
Build the process that works for your team in just a few minutes by mixing and matching different modules and templates.
INQUIRIES & VERIFICATIONS
See data you’ve collected about a user so your team can make accurate decisions faster.
CHECKLIST
Standardize the due diligence process with custom checklists. Configure custom agent views with our drag-and-drop editor.
CORRESPONDENCE
Send requests for information directly from Cases and say goodbye to sharing PII over email.
Data Display
Bring in any third-party data, including from internal systems, and build a unified view of identity.
Timeline
Get a single, auditable view of all interactions with a customer.
The biggest pain points we were able to solve were the automation of the manual review piece and accuracy piece. Checking 4,000 IDs on a weekly basis manually leads to human errors. Persona helps flag the cases we need to pay attention to and automates the rest.
Kardelen Güner
Head of Tutor Success at Preply
👋 How can we help?
We're excited to learn more about your business and show you how Persona can help meet compliance, convert users, and fight fraud.