Introducing Policy Agents: AI that turns requirements into KYC and KYB workflows

Complexity is unavoidable when you’re responsible for aligning compliance, product, and business requirements, especially when those requirements vary across regions. But building and updating identity verification workflows based on your unique requirements should be easier.

Persona’s AI-powered Policy Agents and Persona Assistant help compliance, product, and implementation teams automatically create and configure identity verification workflows. For live implementations, Policy Agents can also monitor changing regulations and propose updates.

Quickstart your implementation with your documented requirements

Persona’s Policy Agents connects source documents to a production environment to propose, create, and update your user flows.

When you first start, you can upload your standard operating procedures (SOPs), product requirements documents (PRDs), data processing agreements (DPAs), and additional stakeholder requirements.

Policy Agents then:

• Extracts requirements from these documents. Each requirement is assigned a status of configured, missing, conflicting, duplicate, ambiguous, or out of scope.

• Asks for a review where you can add, edit, or remove requirements.

• Maps each requirement to the relevant part of a Persona configuration, including the Workflows that automate decisions, the Inquiry Templates that collect user information, and the Case that supports manual review.

You can now clearly see what’s configured and what needs to be built. If you’re ready to proceed, Persona Assistant recommends configurations and can apply approved changes.

Build an audit record alongside your implementation

During an audit, you might need to connect the rationale behind your configuration decisions to project management systems, implementation notes, Slack threads, and other records. Even when the work is well documented, finding the relevant requirement, source, approval history, and subsequent changes can take time.

Policy Agents records and maintains that context from the start. Each configuration decision is mapped to a requirement with a clear source, status, approval record, and change history. For existing implementations, Policy Agents can map a live configuration back to the requirements it was intended to satisfy and identify where additional work is needed.

If you’re managing multi-jurisdiction deployments or frequently changing policies, this can be especially helpful for replacing disconnected systems and siloed knowledge with a shared record that stakeholders can review.

Automate monitoring and updates

You can add new SOPs, PRDs, and other requirements to Policy Agents as your business needs and policies change. Policy Agents also draws on Persona Atlas, a continually updated database of age assurance and digital ID laws, during initial builds and for ongoing monitoring.

When Policy Agents detects a potential gap, Persona Assistant can propose a configuration change to keep you aligned. For example, it might recommend a new Workflow branch, an updated Inquiry Template field, or a new compliance rule. Once you approve the recommendation, Persona Assistant can also apply the change.

Improve speed and stay in charge of configuration decisions

Autonomous configuration changes create risk, especially when source requirements are unclear or inconsistent. Rather than applying requirements automatically, Persona’s Policy Agents surfaces questions and issues early on, so you can clarify requirements before they inform a configuration change.

Additionally, every configuration change proposed by Persona Assistant goes through human review and approval, and Persona logs every change. This gives you a faster path from policy requirement to production without losing control over what changes.

If your team needs to turn complex requirements into a working identity implementation, Persona’s Policy Agents is built for you. Request a demo to see how it works, or, if you’re already a Persona customer, reach out to your account team to learn more.