False negative
In the context of identity verification, a false negative refers to a situation in which an individual isn’t able to get verified even though they’re actually who they say they are. In other words, keeping a legitimate user out.
Frequently asked questions
What does a false negative mean for identity verification?
A false negative occurs when legitimate customers or transactions are misidentified and unable to pass the verification process. When this happens, users may choose to take their business elsewhere.