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False negative

In the context of identity verification, a false negative refers to a situation in which an individual isn’t able to get verified even though they’re actually who they say they are. In other words, keeping a legitimate user out.

In the context of fraud prevention, a false negative refers to incorrectly approving a bad actor or fraudulent transaction. In other words, allowing fraud through.

Frequently asked questions

What does a false negative mean for identity verification?

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A false negative occurs when legitimate customers or transactions are misidentified and unable to pass the verification process. When this happens, users may choose to take their business elsewhere.

What does a false negative mean for fraud prevention?

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A false negative occurs in fraud prevention when you mislabel a bad actor or fraudulent transaction as legitimate. False negatives can lead to financial losses and hurt your reputation.