Frequently asked questions
What are ID verification documents?
ID verification documents are any documents that can be used to reliably verify information provided by customers. This can include state identification cards, driver’s licenses, passports, military cards, and more.
What does a document check usually consist of?
A document check usually involves a customer providing digital copies of identification documents — such as driver’s licenses, passports, or Social Security cards — and the company verifying the documents’ authenticity.
How do banks verify documents?
There are several ways that banks verify documents. One option is for customers to physically bring their documents to a brick-and-mortar branch where staff can inspect and verify them directly. Banks may also use online verification services that streamline customer verification.